Return Policy
We want you to be completely satisfied with your purchase. Here's our return policy.
7-Day Returns
You can return unopened products within 7 days of delivery for a full refund.
Original Condition
Products must be unused and in their original packaging with all tags intact.
Eligible for Returns
- Unopened tea and coffee products
- Damaged or defective items
- Wrong items received
- Unopened supplements and honey
- Unused souvenir items with tags
Non-Returnable Items
- Opened food and beverage products
- Perishable items
- Items damaged due to misuse
- Products without original packaging
- Items returned after 7 days
How to Return
Contact Us
Reach out to our customer service within 7 days of receiving your order.
Provide Details
Share your order number and reason for return. Include photos if the product is damaged.
Return Approval
Once approved, you'll receive return instructions and a return authorization.
Ship the Product
Pack the item securely in its original packaging and ship it back to us.
Refund Processing
We'll process your refund within 5-7 business days after receiving the returned item.
Important Notice
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product). For damaged items received, please contact us within 24 hours with photos of the damage.