Last updated: January 2024

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Name, email address, phone number, and shipping address when you place an order.
• Payment Information: We do not store payment card details. All payment processing is handled securely by our payment partners.
• Usage Data: Information about how you use our website, including pages visited and time spent.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery Partners: To ship your orders
• Payment Processors: To process payments securely
• Legal Authorities: When required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked sites.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

• Email: mountainteaandsouvenir@gmail.com
• Phone: 9856038566
• Address: Pokhara 6, Lakeside, Nepal